This FAQ includes answers to some of our common troubleshooting questions. More information about these (and other) features can be found in in our Knowledg...

Please note that our Pixelink Capture or Pixelink SDK must be installed for Windows to detect the camera. If you have not yet installed our camera software,...

The steps below can be used to manually uninstall and reinstall the camera drivers for USB 3.0, USB 2.0 and FireWire cameras. To update or re-install the dr...

Sometimes these lenses will not automatically focus when fully screwed into the lens holder. This is generally due to one of the problems below: The l...

Problem: Solutions: 1. We have found that Norton Security can block the CRT from initializing. You may need to temporarily disable or remove the a...

The following steps can be used to setup the debugger:  If you have installed Pixelink SDK, the ApiSpy dll can be found in the ApiSpy folder, which by ...

A hot pixel is a pixel that reads bright on longer exposures due to charge leakage, the longer the exposure and higher the gain the more visible the hot pix...

Problem I own the PL-B953U-BL camera. With the Capture OEM application I am able to export images as 8 bits (JPEG). However I could not find how to expo...

Windows Aero was a GUI/theme available in Windows Vista and Windows 7. Pixelink has observed some image display issues when running some Pixelink applicatio...

Solution: Warning If you are prompted to open or to save a .chm file from a Web site, you should do so only if you need the file and if you trust the We...